To get in touch with us, simply go to the "Contact" section and fill out the contact form. One of our agents will get back to you as soon as possible. Our Customer Service is open from Monday to Saturday and from 8:00 AM to 6:00 PM.

If you wish to change the delivery information after placing your order, please contact us as soon as possible.  To do so, visit the "Contact" section. Please be aware that delivery details, including the delivery address, cannot be changed once the order has been shipped.

We encourage you to contact our customer service as soon as possible via our contact form in the "Contact" section for any cancellation or modification requests for your order.

To ensure that you order the correct size, consult our size guide section. You can also reach out to our customer service for more details through the “contact” section.

To learn about the steps to keep your Mayton products in perfect condition, please visit our care guide page. You'll find all the information you need, including the use of shoe trees and shoe care products.

For security reasons, we only accept Visa, Mastercard, American Express, and eligible 3D Secure Bancontact bank cards. You can pay for your purchases by credit card, with PayPal, ApplePay or ShopPay.

Your payment may have been declined because your credit card is not accepted by our system, the 3D Secure authentications failed (incorrect security code), or your account does not have sufficient funds. In this case, please contact your bank directly. We also recommend trying with a different credit card, and if the issue persists, please contact us.

Simply go to your cart and enter the discount code in the "Discount Codes" section. Press "OK." If the promotional code is valid, it will be automatically applied.

We are currently shipping to all European Union countries, USA and UK. More destinations will be available for delivery in a near future.

If your country is not on the list, please subscribe to our newsletter to be informed when new destinations will become available for delivery. You can also write us via the "contact" page and submit us an express demand to see your country available for delivery as quick as possible.

We encourage you to check your tracking link received by email to know the exact location of your package.

Yes, we currently offer free shipping with our carrier Chronopost for deliveries to France without minimum order amount.

For other destinations, the shipping costs will appear automatically at check out.

Generally, our products are delivered within 24 to 72 hours depending on the delivery method. We offer three delivery options in metropolitan France (excluding overseas departments and Corsica):

Chronopost: 24 to 48 hours

DHL International: between 24 and 72 hours.

Regardless of the chosen carrier, please allow 24 hours (excluding weekends) for order preparation. After this period, your products will be shipped the day following your order (depending on the selected delivery method). The minimum delivery time is 3 days. For more information, please consult our Delivery page. Orders placed on the website on Friday afternoons, Saturdays, or Sundays will only be processed on the following Monday.

Yes, your package will be tracked, and you will receive the tracking number by email after it is sent.

We suggest checking with your neighbors or the building manager to see if they received the package on your behalf. If not, please contact our customer service by phone or via the contact form. We will then contact the carrier to resolve the situation as quickly as possible. Additionally, the delivery driver may have left the package at a pickup point if you were not available at the time of delivery. We recommend checking the carrier's tracking information or your emails. For any other questions related to your delivery, please contact our customer service via the "contact" form.

Yes, in addition to delivering in metropolitan France, Mayton now offers international delivery with our partner Chronopost. For more information, please consult our delivery page.

In accordance with legal provisions, you have a right of withdrawal without the need to provide reasons or pay penalties, except for the return costs. You have 14 days (from the day you, or a third party other than the carrier and designated by you, physically takes possession of the item) to withdraw from the contract without stating a reason.

To exercise this right, you must follow the return procedure available in the Return page. Please contact us via the contact form indicating us that you want to return an item and we will generate a return label you should print and place inside your package. Mayton will refund the entire amount of the order, return cost included, when the item is returned new and unworn.

If you exceed the withdrawal period, we reserve the right to deny your refund or exchange request in accordance with our general terms and conditions of sale (GTC). In this case, you will receive a voucher.

You have the right to withdraw from the contract without giving a reason within 14 days. The withdrawal period expires 14 days after the day you, or a third party other than the carrier and designated by you, physically took possession of the last item. Please refer to our Delivery & Return page for more information.

Yes, please note that the return process may take up to 10 days. Therefore, your package may be in our possession, but our logistics team has not yet had the opportunity to process it. Rest assured that as soon as it is processed, you will be notified by email, and we will proceed with the refund (or exchange) as quickly as possible.

We process returns as quickly as possible. If your return has been processed by our logistics team and accepted, your order will be refunded within the next 2 days. The return process may take between 2 to 10 days, depending on the period.The refund will be made to the credit card used when placing the order. For any questions, please contact us via the contact form.

Any item ordered on the Mayton website can be returned for free for an exchange using the return label provided in your package. You have one free exchange. Any additional exchange will incur a fee of €8.

Yes, a voucher is automatically generated if you sent us your order after the legal 14-day withdrawal period.

Your voucher is valid for one year from the date of issue. An email will be sent to you. Please check your spam folder.