Returns

Return conditions

To request a return, please make sure to comply with the following terms: 

• You may return any item(s) up to fourteen (14) calendar days from the delivery date of your order.
• Please make sure the products comply with our return conditions.  Mayton will refund the entire amount of the order when the item is returned new and unworn, with its original packaging and accessories (boxes, packaging, shoehorn, shoe bags), and the return note. Worn, used, altered or damaged items will be refused. 
• The parcel can only be returned from the original delivery country. 

• The returned products had to be purchased online on www.mayton.fr

Express return shipping is free of charge. stick the pre-paid Chronopost shipping label on the packaging, with the box inside.

Refund Timing

Once we receive your returned items, and after verification and validation by our Quality Department, we will process your refund within 15 days at the latest. Exact timing will depend on banking procedures.

Mayton reserves the right to refuse at its discretion any returned items that do not meet the conditions defined above.  You will receive an email confirming acceptance of the return.  The refund will be issued as soon as possible after the return has been accepted, directly to the card or payment method account used for the original purchase, and in the same currency.

Exchanging a purchase
Online exchanges cannot be performed. Please write us to contact@mayton.fr to organise the exchange.
Exchange to another size will be available only if the item is returned new and unworn, with its original packaging and accessories.
The exchange to another size will be validated subject to product size availabilities. In case of non availabilities, we will proceed to a reimbursement.